BOOKING POLICY AND REGULATIONS
BOOKING POLICY AND REGULATIONS
Article 1. Use of Services
1.1. Accommodation Services:
a. Check‐in & Check‐out Time:
Unless specifically communicated and/or confirmed by Song Be Golf Resort, the following check‐in and check-out regulations shall apply as follows:
Category |
Regulation |
Check‐in time |
2:00 PM |
Check‐out time |
No later than 12:00 PM on the day of check‐out. |
Early check‐in fee before 2:00 PM |
Depending on the room capacity and availability |
Late check‐out fee from 12:00 PM to 3:00 PM |
Charged 50% of the purchased room rate |
Late check‐out fee after 3:00 PM |
Charged 100% of the purchased room rate |
Upon the completion of check‐in procedures, the Guests will be charged the Room Rate for the entire period of stay (as registered with the Song Be Golf Resort), regardless of whether they check out before the scheduled time.
b. The above‐mentioned early check‐in/late check‐out fees will be calculated according to:
(i) The published price of Song Be Golf Resort encompasses any relevant pricing policies or promotional program rates at the time of payment as the customer pays Song Be Golf Resort directly; or
(ii) The price stated in the contract or agreement (including any promotional price if applicable at the time of payment) between Song Be Golf Resort and Partner, if the Partner is the paying party.
c. During check‐in, Song Be Golf Resort will record Guests’ information for management purposes. By completing the check‐in process, Guests acknowledge that they have been informed by Song Be Golf Resort about this procedure.
1.2. F&B services:
a. F&B services will be provided on a first‐come, first‐served basis.
The opening hours and contact information for making reservations at F&B Facilities are detailed below:
No. |
Business Property |
Opening hours |
Booking channel |
1 |
Golfers’ Terrace |
From 06:00 AM |
Tel: (84) 0899 532 332 Email: fnbservice@songbegolf.com.vn |
2 |
Cọ House |
10:30 – 02:00 PM & 04:30 PM – 09:00 PM |
Tel: (84) 0899 532 332 Email: fnbservice@songbegolf.com.vn |
3 |
Café Driving Range |
Monday ‐ Friday: 10:00 AM – 07:30 PM Saturday & Sunday: 6:00 AM – 07:30 PM |
Tel: (84) 0899 532 332 Email: fnbservice@songbegolf.com.vn |
b. Reservations for F&B services at the designated establishment will be retained for up to 30 minutes from the guest's reserved time. Song Be Golf Resort is not liable if the guest is delayed beyond the appointed time due to any circumstances.
1.3. Golf Services:
a. Guests are required to make reservations via phone/email/letter, and include the following information:
Number of guests and their full names
Requested tee time
Any other requests, such as meals, equipment rental, etc.
b. Booking channel:
Hotline: (84) 1900 599 860 ext: 303/304/305/306
Phone number: (84) 0901 683 377 - (84) 0274 3755 802 - (84) 0274 3755 803
Email: golf@songbegolf.com.vn
c. We will confirm with guests the required tee time and payment regulations.
Article 2. Booking Policy
2.1. All Service Requests and Guests/ Partners’ Booking List must be sent to Song Be Golf Resort in the form of emails or physical documents prior to the check‐in time.
2.2. In the case when the Agent reserves villas for one group or many different groups of guests, the Partner must ensure that:
a. The price package is established for 02 adults in 01 hotel room or apartment unless specified otherwise in the room rates appendix.
b. The Partners need to inform all Guests that:
(i) Guest will be assigned to a room alongside other guests who have made reservations through the Partner;
(ii) Guests are responsible for their belongings when staying in a shared room with other guests. Partners will assume full responsibility in case of any complaints or disputes.
c. Song Be Golf Resort is not responsible for resolving conflicts or disputes between guests sharing rooms or apartments.
2.3. Booking information:
2.4. Regulations on accommodation:
a. The maximum number of Guests per room (excluding special circumstances or stated otherwise) is implemented in the following manner:
Maximum 02 people in 1 bedroom, including children;
b. Special circumstances (including, but not limited to: force majeure events, renovation projects, maintenance of business facilities, etc.), Song Be Golf Resort reserves the right to relocate guests to another room category that meets the same standards as the one originally reserved by the guest or partner and confirmed by Song Be Golf Resort.
2.5. To receive the best services from Song Be Golf Resort and guarantee security, the Guests/Partners are required to furnish the Reservation Department with the following information:
a. A list of all Guests (with information including full name, date of birth, gender, identity/citizenship card, passport number, nationality, a copy of the temporary residence card, and other requested information by Song Be Golf Resort from time to time):
(i) Individual Guest: Ensure that reservation details are forwarded to the reservations department of Song Be Golf Resort through the booking confirmation, but no later than the no‐charge cancellation deadline.
(ii) Group Guest: Details according to the group guest contract.
b. If the Guests/Partners do not submit the reservation list on time, Song Be Golf Resort has the authority to cancel the booking request from the system, decline the application of the discounted price listed on the Voucher, and invalidate the service request, signed agreement, or contract between Guests/Partners and Song Be Golf Resort. In these instances, we will enforce the Published Price on the day of check‐in if the room is still vacant, and the Partner will be held accountable for resolving the customers’ claims arising from the delayed submission of information.
c. Additional requests, such as adjacent rooms, will be taken into account depending on the room's availability during check‐in.
d. If there are extra guests (including children) who have not been confirmed in advance, the guests or partners will be required to pay an additional fee based on our current published rates at the time of check‐in. If the reservation is made through a partner, the partner will be responsible for paying this fee directly, or Song Be Golf Resort retains the right to deduct the amount from any payment received from the partner.
2.6. Check‐in procedure:
a. Guests are required to present one of the following valid identification documents as required by the Law on Residence and/or the child’s birth certificate upon check‐in for registration purposes. A copy of these documents will be retained. In the event that guests arrive after 5:00 P.M., please submit the aforementioned documents to the security staff.
b. In case the guest or partner is unable to provide the child's birth certificate or related documents, we will use the child's height to determine the child's age, as follows:
Height |
Age |
Under 1m |
Under 4 years old |
1m - 1m40 |
From 4 years old to under 12 years old |
Above 1m40 |
12 years old and above |
c. By agreeing to purchase and use Song Be Golf Resort's services, guests have allowed us to take their photos for statistical analysis and management. We will not provide these images to third parties or use them for any other purposes, except when state agencies require us to or if guests have provided us with prior approval.
2.7. Cancellation/Change of information:
a. Individual Guest: If a cancellation is made less than 24 hours before the check‐in time or if the guest does not check-in, the guest will be charged a one‐night fee equal to the published price of the booked room rate.
b. Group Guest: Please refer to the contract for more comprehensive information. In this case, the partner bears full responsibility for addressing the guest's complaints.
2.8. We are not responsible for any loss or damage to the guest's personal belongings if the guest does not follow the restrictions.
The Management.